FAQs

1. How long does shipping take?

Our orders have an estimated delivery time of 3–8 business days within the United Kingdom. During high-demand periods, shipping times may experience slight delays, but we will always keep you updated via email.

2. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real time, or through the customer menu after creating an account. Upon logging in, the code will be sent to your email. If you cannot find it, please check your spam folder.

3. Does Femmora ship across the UK?

Yes! Femmora delivers throughout the entire United Kingdom.

4. Can I return or exchange an item?

Yes. You may request a return or exchange within 14 days of receiving your order, as long as the item is unused, in perfect condition, and with the original tags attached.

5. How do I request a return?

Simply contact our support team through the email (support@storefemmora.com), including your order number and the reason for the return. Our team will guide you through the process.

6. Are your products high quality?

Yes. At Femmora, we carefully select pieces that combine style, comfort, and quality while maintaining an elegant and modern aesthetic at an accessible price.

7. How do I choose the right size?

Each product page includes a specific size guide. We recommend checking the measurements before placing your order to ensure the best fit.

8. What if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide photos of the item for review.

9. What payment methods do you accept?

We accept major payment methods available in the UK, including credit cards, debit cards, and compatible digital payment options.

10. Is it safe to shop at Femmora?

Yes. Our store uses secure technology and encryption to protect your personal information and ensure a safe shopping experience.

11. Can I cancel my order?

Orders can be cancelled before they are shipped. If your order has already been dispatched, you will need to wait for delivery and request a return.

12. How can I contact Femmora?

You can contact our team through the “Contact Us” page or via the support email available on our website. We aim to respond as quickly as possible during business days.

13. Are the products exactly like the photos?

Yes. We strive to ensure that all product images accurately represent the items. However, slight colour variations may occur due to lighting or screen settings.

14. Does Femmora release new collections?

Yes! We regularly add new arrivals and trending styles to keep Femmora fresh, modern, and fashion-forward.

15. What makes Femmora different?

Femmora was created to offer feminine fashion with a sophisticated, versatile, and accessible aesthetic — designed for women who want to feel elegant in every occasion.