Order & Shipping

We offer FREE worldwide shipping on all orders.

Yes, it's absolutely free with no extra fees! Customs duties and taxes are covered.

Shipping

At Femmora, we are committed to delivering your order safely and efficiently.

You’ll receive an order confirmation email immediately after placing your order. Orders are typically processed and dispatched within 1–2 business days. Once shipped, delivery usually takes 5–15 business days, depending on your location. You’ll receive a tracking number by email so you can follow your order’s journey on our tracking page. You’ll also be notified when your order is shipped and delivered.

 

If you didn’t receive your confirmation email, it’s likely an incorrect email address was entered. Please contact us at support@storefemmora.com and include your full name, shipping address, and phone number associated with your order.

 

You can track the status of your order as soon as you place it by accessing the order number in your account or through the link in the email. The order statuses appear as follows:

 

Order placed → Processing → Order ready → In transit → Out for delivery → Delivered

Order Cancellations & Changes:

Our team processes orders quickly, so we cannot guarantee cancellations or changes once an order is placed. If you have an incorrect shipping address please reach out to us at support@storefemmora.com.

 

Trouble Placing Order:

If you’re having trouble checking out, please try the following: 

  • Refreshing or checking your internet connection
  • Using another browser or device
  • Ensuring your card is enabled for international payments
  • Trying a different payment method or contacting your bank

Still having issues? Reach out to us at support@storefemmora.com if you are still experiencing issues. We're happy to help! 

 

Late & Lost Orders:

We're so sorry for the inconvenience! While delays and delivery issues are rare, they can occasionally happen due to courier issues or unforeseen circumstances. We truly appreciate your patience and are always here to help!

If your order is considered late: Please start by double-checking that your shipping address was entered correctly. Small details like apartment numbers or postal codes can sometimes be missed. We also ask that you allow for possible carrier delays. 

If your order has not arrived after 30 days, contact us at support@storefemmora.com and we will gladly assist you.

If your order is marked “Delivered”: We recommend checking around your delivery location and with neighbors. Please allow three business days for any updates, then submit a claim directly with your local carrier.

If you still haven’t received your order, contact us within 7 business days at support@storefemmora.com, and we’ll gladly help guide you through the next steps.

 

Missing/Incorrect Items: 

If your order arrived missing or incorrect items, please email support@storefemmora.com within three business days of delivery with:

  • Your order number
  • Photos of received items
  • Your shipping label

Our team will be able to investigate this with our packing team and carrier partners promptly.

 

Guarantees:

 

We guarantee the quality of our products. If you notice any significant problem with the product, you may file a claim at any time via email: support@storefemmora.com. Upon approval, you will be entitled to a replacement or store credit.

 

Store credit granted as a result of a warranty claim is exclusively for the purchase of a replacement item. This is a final sale and cannot be combined with other discount codes. Store credit will be calculated based on any promotional discounts applied to the original purchase.

 

Items must be purchased directly from storefemmora.com. Keep all damaged items as they may be required for future warranty claims. Femmora reserves the right to refuse any warranty claim.

 

We offer a 30-day warranty period after receiving the product.

 

Coverage includes:

 

Significant problems with the garment such as tears.

 

Does not include:

 

- Lost parts

- Discoloration due to product use.

- Normal wear and tear (including threads and minor damage)

- Damage caused by misuse or improper storage.

 

If you are eligible and wish to submit a claim, please reach out to us at support@storefemmora.com with the following information:

  • Current shipping address
  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

 

Femmora's Broken / Faulty Item Warranty

 

If you receive a faulty item or your jewelry breaks due to a manufacturing defect, you have 90 days from the delivery date to submit a warranty claim. Once approved, you are eligible for a replacement or store credit. We will replace the item when possible. If a replacement is unavailable, store credit may be issued automatically.

 

 

Store credit issued from a warranty claim is intended solely for obtaining a replacement item, is considered final sale, and cannot be combined with other discount codes.  Store credit will reflect any promotional discounts applied to the original purchase.

 

Items must be purchased from storefemmora.com. Please retain damaged items, as they may be required for warranty claims. Femmora reserves the right to deny any warranty claim.